- According to the Washington Post, despite a heritage of lousy service, the IRS spent $60 million on IRS employee bonuses in 2014, an amount that could have been used to answer upwards of seven million customer calls for help.
- The amount of time that IRS employees spent working strictly on union activity could have been redirected to answering an additional two millions customer calls for help.
- According to the Washington Post, “In 2011, the agency spent $129 million on taxpayer services and $79 million on operations support. In 2015, taxpayer services funding was scheduled to drop to $49 million while support funds were set for $411 million.” Thus, between just these two budget line items and in just four years, total funding went up more than double, from $208 million to $460 million, but funding for customer services went down by more than 50%, from $129 million to $49 million. Bad priorities or bad management?
- According to a recent House committee report, despite a level budget for taxpayer assistance from 2014 to 2015, the average wait time for calls went from 19.7 minutes in 2014 to 34.4 minutes in 2015 and the total number of answered calls in 2015 dropped from 6.6 million to 5.3 million.
- Effectively and efficiently answering the phone calls of Americans trying to comply with an onerous and stupid tax code.
- Keeping drug users and abusers away from launch buttons for the nation's nuclear missile system.
- Protecting government diplomatic, defense, and executive computer systems from Russian hackers.
- Protecting a single location, the White House, from intruders and gun play.
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